Senior Customer Success Engineer N/I

As a Senior Customer Success Engineer, you will work closely with enterprise clients to ensure the strategic adoption and continuous value delivery of Privileged Access Management (PAM) solutions. Acting as a trusted advisor, you will lead deep-dive assessments, provide architectural recommendations, and mentor junior engineers — driving technical excellence and customer success.

If you enjoy working at the intersection of cybersecurity, architecture, and consulting, this opportunity is for you!

Responsibilities:

• Act as a trusted technical advisor to enterprise clients;
• Lead advanced consulting-based onboarding for PAM initiatives;
• Understand client business drivers, risk landscape, and security goals;
• Propose customized PAM architecture recommendations;
• Perform strategic health checks to evaluate PAM performance and alignment;
• Support technical exception cases and proofs-of-concept (POCs);
• Mentor and support the growth of fellow Customer Success Engineers.

Requirements (Must Have):

• Bachelor’s in Computer Science, Cybersecurity, Information Systems, or related fields;
• 6 to 9 years of experience in infrastructure, cybersecurity, security architecture, or technical consulting;
• Experience in networks, Linux, virtualization (VMware, VirtualBox, Hyper-V), and information security;
• Excellent communication, leadership, and problem-solving skills.

Requirements (Nice to Have):

• Advanced English is a plus;
• Security+ or ISO 27001 Foundation certification;
• Knowledge of cloud security (certifications in AWS, Azure, etc.);
• Familiarity with IAM, SIEM, and risk-based security frameworks;
• Experience with PAM, cloud and hybrid architectures, regulatory compliance, and risk management.

Benefits:

• Health and Dental plan – SulAmérica (no co-payment);
• Meal voucher – R$1,210.00/month (via Caju);
• Home office allowance – R$100.00/month;
• Wellhub subscription (well-being benefit);
• Day off on your birthday;
• English language classes;
• Access to ALURA (tech and career development courses);
• All equipment provided.